Cobrowse Domain White Listing
If your network has firewall rules, email anti-relay or anti-spam measures, proxy firewalls, antivirus or other filtering mechanisms, you may need to revise the rules to whitelist the Fully Qualified Domain Name (FQDN) associated with the Oracle Cobrowse platform.
A whitelist consists of a list or registered entities that, for one reason or another, are being provided a particular privilege, service, mobility, access or recognition. Whitelist can mean to authorize. It is the opposite of a Blacklist which consists of a list or compilation that identifies entities that are denied access to a system. Oracle strongly recommends that you whitelist all the FQDNs prior to the start of the Cobrowse deployment process. These Oracle FQDNs are for the specific use of Oracle products. We advise you contact your organization's IT department for assistance with whitelisting. The following FQDNs must be white-listed:
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*.livelook.com
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*.livelook.net
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*.rightnow.com
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*.custhelp.com
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*.oraclecloud.com